Terms and Conditions

These Terms and Conditions ("Terms") govern your use of theLodestar website and any services we provide. By accessing our site or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

Lodestar is a marketing agency that provides email strategy, copywriting, flow builds, campaign management, and retention services for research-use-only peptide brands. We are not a law firm and do not provide legal, medical, or regulatory advice.

Specific deliverables, timelines, fees, and scope are defined in a separate proposal, statement of work, or service agreement between Lodestar and the client. Unless otherwise agreed in writing, services are provided on a subscription or project basis as described at the time of engagement.

We may update our service offerings, tools, or processes over time to improve results and maintain compliance best practices for the industries we serve.

Clients are responsible for:

• Ensuring their products, claims, and marketing comply with applicable laws and regulations
• Obtaining guidance from qualified legal and regulatory counsel where required
• Providing accurate brand, product, and audience information needed for us to perform our work
• Maintaining access to email platforms, domains, and accounts required for service delivery

Research-use-only products are not for human consumption. Final responsibility for compliant messaging rests with the brand and its counsel.

Any compliance review we provide is advisory in nature. It does not constitute legal approval, regulatory clearance, or a guarantee that content will be accepted by any platform, authority, or third party.

Our website content, branding, frameworks, templates, and proprietary methods remain the property of Lodestar unless otherwise agreed in writing. Upon full payment, clients typically receive rights to use deliverables created specifically for their brand, as outlined in the applicable service agreement.

Fees, billing cycles, and cancellation terms are set out in your service agreement or proposal. Unless stated otherwise, fees are non-refundable for work already performed. Either party may terminate an ongoing engagement according to the notice period in the applicable agreement.

To the fullest extent permitted by law, Lodestar is not liable for indirect, incidental, special, or consequential damages arising from use of our website or services. Our total liability for any claim related to our services is limited to the fees paid to us for those services in the three months preceding the claim, unless a different limit is specified in a signed agreement.

Our website and materials are provided for general informational purposes. We make no warranties, express or implied, regarding uninterrupted access, specific revenue outcomes, or fitness for a particular purpose beyond what is expressly stated in a signed agreement.

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the United States and the state in which Lodestar is organized, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless otherwise agreed in writing.

Questions about these Terms? Email us at [email protected].